Effective Date: October 19, 2026
Business Name: Uno Town Car Service
Owner: Carlos Cuadros
Website: https://www.unotransportation.com/
Email: dispatch@unotransportation.com
Phone: (520) 247-1811
1. Introduction
Uno Town Car Service ("Uno," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting transportation services, making reservations, or communicating with our team.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and how we handle SMS text messaging consent.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact information: Name, telephone number, email address, and mailing address, if provided.
Transportation details: Pickup and drop-off locations, travel dates and times, passenger counts, luggage information, and reservation preferences.
Payment and transaction information: Booking records, payment status, invoices, and information processed through authorized payment providers.
Communications: Information you provide when contacting us by phone, email, text message, website forms, or other communication channels.
Website information: Technical information such as browser type, device information, IP address, and website usage data, where applicable.
We collect information that you provide directly and information reasonably necessary to coordinate and deliver our transportation services.
3. How We Use Your Information
We may use your information to:
Respond to transportation inquiries and provide quotes.
Create, manage, and confirm reservations.
Coordinate chauffeurs, pickup times, locations, and transportation arrangements.
Send reservation confirmations, dispatch notifications, service updates, and customer support messages.
Process payments, invoices, refunds, and related transactions.
Respond to customer questions, requests, and complaints.
Maintain business records, protect against fraud, comply with legal obligations, and improve our services.
We use personal information only for legitimate business purposes consistent with this Privacy Policy and applicable law.
4. SMS Text Messaging and Mobile Information Privacy
Uno Town Car Service may send SMS text messages to customers who have provided the appropriate consent. Depending on the consent obtained, messages may include responses to inquiries, transportation quotes, reservation confirmations, booking updates, chauffeur coordination, pickup notifications, customer service communications, and promotional messages when separately authorized.
No mobile information, SMS opt-in data, or text message consent will be shared with third parties or affiliates for their own marketing or promotional purposes. This excludes sharing with service providers that help us deliver our services, such as messaging providers, when necessary to operate our business, and other disclosures permitted by applicable law. All other use categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Providing your phone number does not automatically enroll you in promotional text messages. Where required, we obtain consent before sending messages and maintain records of consent and opt-out requests.
You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at dispatch@unotransportation.com or (520) 247-1811.
Message frequency may vary. Message and data rates may apply.
5. How We Share Information
We do not sell your personal information.
We may disclose relevant information to trusted service providers when reasonably necessary to operate our business and provide transportation services. These providers may include:
Chauffeurs and transportation partners involved in fulfilling a reservation.
Reservation, dispatch, customer relationship management, and communication platforms.
Payment processors and invoicing providers.
Website hosting, technical support, and other operational service providers.
We may also disclose information when required by law, to protect our legal rights, or to address fraud, security, or safety concerns.
These disclosures do not permit third parties to use SMS opt-in data or text message consent for their own marketing or promotional purposes.
6. Data Security and Retention
We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations.
No method of electronic storage or transmission can be guaranteed to be completely secure.
7. Cookies and Website Technologies
Our website or third-party services integrated with it may use cookies or similar technologies to support website functionality, understand website usage, and improve the user experience.
You may be able to manage cookies through your browser settings. The availability and operation of these technologies depend on the services used on our website.
8. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information where applicable law provides such rights.
You may withdraw SMS consent at any time by replying STOP to a text message. Opting out of promotional messages does not necessarily stop essential communications needed to complete an existing reservation or meet legal obligations, where permitted by law.
For privacy-related requests, contact us using the details provided below.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party platforms to process reservations, payments, or communications. Those third parties may have their own privacy policies and practices.
We encourage you to review the applicable policies before providing personal information to third-party services.
10. Children's Privacy
Our services are intended for individuals arranging transportation and are not directed at children independently. We do not knowingly collect personal information directly from children in violation of applicable law. Information necessary to arrange family transportation, including child-seat requests, may be provided by a parent, guardian, or booking customer.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, or legal requirements. Updates will be posted on this page with a revised effective date.
12. Contact Information
For questions about this Privacy Policy, your personal information, or SMS communications, contact:
Uno Town Car Service
Owner: Carlos Cuadros
Website: https://www.unotransportation.com/
Email: dispatch@unotransportation.com
Phone: (520) 247-181113. SMS Terms and Conditions
By opting in to receive SMS messages from Uno Town Car Service, you agree to receive the types of text messages described in the consent request you accepted.
Messages may include transportation quotes, reservation confirmations, pickup instructions, chauffeur coordination, service notifications, customer support, and promotional messages where separately authorized.
Message frequency: May vary depending on your reservations and communication preferences.
Message and data rates: Standard carrier message and data rates may apply.
Opt-out: Reply STOP at any time to request that SMS messages cease.
Help: Reply HELP or contact dispatch@unotransportation.com or (520) 247-1811.
Consent: Consent to receive promotional text messages is not a condition of purchasing transportation services.
Privacy: Your mobile information and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
For further information about how we collect, use, and protect personal information, please review this Privacy Policy.
By using our services, you acknowledge that you have had the opportunity to review this Privacy Policy. SMS enrollment occurs only when the applicable consent requirements have been satisfied.